Heroic Insider – February 2018

By Disha Sharma

Did you know that a support center is the preferred support channel for most of your millennial users?

And if you haven’t added one to your website already, you might not be prepared to make 2018 your best service year yet.

So catch up and add a self-service help center to your website now.

And if you run a WordPress website, you’re in luck… because in today’s leading story, we’re showing you how to create the perfect knowledge base to add to your WordPress website. Take the time to build a help center and notice how your tickets reduce dramatically.

Here goes…

From Our Blog

How To Create A Knowledge Base On WordPress The Easy Way

Forget coding or standard FAQ/Knowledge base templates. Here’s a complete guide on how you can create a robust, searchable knowledge base for your WordPress website — one that powers your customer support team to serve better even as your customer base grows. This tutorial uses our knowledge base theme and plugin. (You don’t need both the products, either would do.)

On Providing Customer Support and Developing Support Content

The 25 Dollar Mistake

Customer Service Expert Shep Hyken tells the story of how a hotel charged him (a repeat customer) a $25 bill for availing the hotel’s internet access service … and in the process ruined a perfect customer-company relationship. A lot of businesses make such ‘25 dollar’ mistakes. Find out if you, too, are making some.

3 Big Customer Service Strategies You’ll Want to Embrace in 2018

Right from using artificial intelligence to route tickets to the right agents to investing in self-service outlets like help centers, these are the only customer support tactics you need to offer standout service experiences to your customers this year and beyond.

WordPress News

WordPress 4.9.2 Patches XSS Vulnerability

WordPress 4.9.2 fixes 21 bugs from the previous version. If you haven’t updated your website yet, do so now!

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