Heroic Insider – December 2020

By Disha Sharma

Knowledge is one of those intangible assets of your business that lives inside your people’s heads.

Naturally, accessible only to them.

That probably explains why your employees could be spending about 1.8 hours of their workday merely looking for and gathering work-related information.

What’s more, they fail to find the help they need about 50% of the time, spending another 7–20% of their time reworking information.

Fix this to take back your productivity. Today’s resources help you do just this!

From Our Blog

Knowledge Transfer: What It Is And How to Implement It

Harness your company’s intangible “knowledge capital” to get tangible results like higher productivity.

What Is Tribal Knowledge? And How to Start Capturing It

The “politically correct term” for tribal knowledge may not exist, but here’s a practical 3-step process to capture it (and why you should).

On Providing Customer Support and Developing Support Content

Balancing Act: How to Capture Knowledge Without Killing It

Practice creates knowledge that powers processes. Processes, in turn, help in capitalizing knowledge. Here’s how to get the practice-process mix right.

Tribal Knowledge is a Risk in Your Organization

Zoom in on the politics side of the tribal knowledge concept with actionable advice to democratize it.


WordPress News

Gutenberg 9.4 is Here

Among other enhancements and bug fixes, Gutenberg 9.4 gives you more control over how your website looks. You can now resize buttons easily, use customized formatting for list items, and post social icons in multiple sizes.

Leave A Comment?