Did you know that site visitors who use web chat are 2.8x more likely to convert than those that don’t?
In fact, online chat’s adoption as a sales, marketing, and support channel has been growing consistently. So, if you haven’t added a live chat option to your website yet, this might be an excellent time to start.
And in case you’re looking for the perfect live chat tools to use on your WordPress website or want to learn more about how to approach offering the live chat option on it, check out our roundup of the best live chat tools for your website and the live chat guide from today’s issue.
From Our Blog
Here’s our list of the best WordPress live chat plugins for your website. For each plugin, learn how it works on the back-end, its strengths and limitations, pricing — and everything in between.
Here’s a step-by-step tutorial to walk you through the process of configuring multisite domain mapping in your WordPress installation.
On Providing Customer Support and Developing Support Content
Don’t know how to get started with offering a live chat option on your website? Here’s the only guide you’ll ever need. Learn the three use cases for live chat, one easy hack to identify the pages to support with it, the different messages you can send to your site visitors (if you want to initiate a chat) and much more.
Most companies discount customer service to be just a retention strategy. But it can be much more than that. For example, by adding off-the-shelf integrations to your customer service mix, you can instantly start generating revenue from it. Here are some great ideas for developing service revenues.
In addition to introducing a sparkling new theme, WordPress 5.0 also ships a brand new block-based post editor that you can use to create even more visually stunning blog content. Explore WordPress 5.0 here.