Heroic Insider – December 2017

By Disha Sharma

How did 2017 treat you? It was quite special for us at HeroThemes as we launched our WordPress FAQs Plugin: Heroic FAQs. Heroic FAQs lets you add beautiful FAQs to your WordPress website and answer common support and sales questions. Do check out the demo and tell us what you think.

And in the meantime, here’s another bunch of excellent reads from around the web.

From Our Blog

Net Promoter Score: Tools + Tips To Implement NPS The Right Way

Net Promoter Score (or NPS) measures the willingness of customers to recommend a company’s products or services to others. So if you’re looking to build customer loyalty and get referrals, improving your NPS score is a great starting point. Find the best NPS measuring tools, surveying practices, and optimization tips in this detailed guide.

What Is The Best WordPress Survey Plugin? 5 Options Investigated

Surveys are one of the best ways to find out what your customers feel about your product. Check out how the top five WordPress survey solutions (Quiz And Survey Master, GetSiteControl, Opinion Stage, Gravity Forms + Survey Add-on, and Google Forms) stack up against each other.

On Providing Customer Support and Developing Support Content

5 Tips For Getting More Done Without Growing Your Support Team

Scale your support efforts and serve your users better and faster with these 5 useful hacks. Unsurprisingly, the #1 hack is to develop a knowledge base! A self-serve knowledge base offers an immediate payoff as it’s the preferred support channel for a whopping 91% of customers. Other tips include: Setting a “First Contact Resolution” goal, creating processes and guidelines, etc.

Time to Tackle Your Ticket Backlog

Learn practical ways of dealing with ticket backlog and prioritizing the right tickets while also keeping all the customers updated on their issues. Also, find out how you can plan a “Ticket Smash” and touch base on (or better still, resolve) all the backlogged tickets in one go.

WordPress News

WordPress 4.9 Released

If you haven’t updated to WordPress 4.9 “Tipton” yet, do so now. WordPress 4.9 allows you to draft and schedule changes to the look and feel of your website and also lets you schedule pages.

WordCamp Manchester 2017 – A HeroThemes Retrospective

We had a great time at the Manchester WordCamp and thoroughly enjoyed all the talks (and snacks!). Here’s a detailed account for those who missed it.

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