Heroic Insider – August 2018

By Disha Sharma

Did you know that the cost of support calls and chats range from $5 to $12+ (per contact), while self-service channel interactions start at just $.10 or lesser?

You don’t just save a lot of money by offering support via self-service options like FAQs, but you also make it easy for your customers to find answers to their questions instantly. So, it’s no surprise that 91% of customers prefer them over reaching out to a support person.

FAQs, in fact, are quick to set up. So if you don’t have them on your website yet, add them now. Find the best FAQ tools for the job in our latest blog post.

Here goes…

From Our Blog

What’s The Best WordPress FAQ Plugin? 3 Plugins Compared (Hands-on)

Adding FAQs to your website saves you a lot of “Can I …?” user questions. The result? Fewer tickets. Here are the top three WordPress FAQ plugins that save you many support hours and costs and help your users find answers to their questions within minutes on their own.

What’s The Best WordPress Helpdesk Plugin in 2018? 4 Options Compared

Here’s our list of the best WordPress helpdesk plugins for your website. For each plugin, learn how it looks on your website, how it works on the back-end — and everything in between.

On Providing Customer Support and Developing Support Content

To Bot or Not to Bot

In the next five years, chatbots will handle about 75-90% of all customer queries. So a good time to set up a chatbot for your website is NOW. Need more convincing? Use this Chatbot 101 to calculate the ROI a chatbot can get you.

7 Customer Service Lessons From the Best Uber Driver Ever

Getting an average rating of 4.9 from 5000+ customers is no easy feat. But this cab driver’s seven guaranteed-to-work customer service principles have made it possible. Learn more about his winning principles and apply them to your support interactions (especially #1, #3, and #6).

WordPress News

WordPress 4.9.8 to Resolve Previous Version’s Memory Issues

WordPress 4.9.8 fixes the memory leak issue from the last version.  If you’ve experienced a “Fatal error” on your website with a message like “memory size of X bytes exhausted,” updating to v 4.9.8 will fix it.

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