Heroic Insider – April 2019

By Disha Sharma

Did you know that 79% of businesses report live chat to have a positive impact on sales, revenue, and customer loyalty?

And about 75% of users prefer using the chat channel over using other support options.

Clearly, the chat channel works. And if you’re considering adding it to your support mix, we’ve found just the right tools for you today.

Here goes…

From Our Blog

4 Best Chatbot Tools for Customer Support and Service 

Take your chat channel to the next level with automation — or a bot. Here are the top chatbot services that let you build your own chatbot to offer support on issues that don’t need help from your agents.

What’s The Best WordPress Live Chat Plugin? 5 Options Compared

If setting up a chatbot feels like a lot of work, add a simple live chat option to your website. Doing so would tell you how effective the chat channel is in your case, and if you should add chatbots to your future customer support automation mix. Here are the top WordPress plugins to do the job.

On Providing Customer Support and Developing Support Content

7 Ways to Improve Your Agent Capacity

Tickets can pile up fast (even if your support agents are responsive). Here’s a quick read with tactics like building a knowledge base, using skills-based routing, analyzing your support metrics and more to help your agents be their productive best.

Top 12 Zapier Alternatives: Connect Apps and Automate Workflows

Not every business can invest in an omnichannel support solution. They’re pretty pricey, to say the least. But the next best thing you can do is integrate all your support channels (tools), so they behave like one. Here are the top Zapier alternatives that let you connect your support solutions and offer a consistent support experience.

WordPress News

WordPress Ends Support for PHP 5.2 – 5.5, Bumps Minimum Required PHP Version to 5.6

WordPress has ended support for PHP 5.2 – 5.5. So, upgrade to a minimum of PHP version 5.6, in case you haven’t already. WordPress might bump its minimum PHP requirement to PHP version 7 in December this year.

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