Heroic Insider – April 2018

By Disha Sharma

About 74% of potential customers are more likely to buy from you if you offer support in their native languages.

Support in local languages also makes your customers more loyal to your company.

But how do you start offering multilingual support?

Well … building a multilingual knowledge base could be a great starting point.

A multilingual help center offers support to customers in their local languages. Thus, making it more easy to find and follow. Read today’s leading story to find out how Agendrix, an awesome employee scheduling service provider, offers multilingual support to its users.

Here goes…

From Our Blog

How Agendrix Scaled Support With a Multilingual Knowledge Base

Discover how Agendrix makes its support feel personal by offering help content in English and French. Agendrix’s help center powered by our knowledge base solution (KnowAll) gets tens of thousands of views. Adam Tétreault from Agendrix tells how a “part of the support has been completely eliminated” after implementing the knowledge base.

How To Create A WordPress Intranet Site: What You Need To Get It Setup

Your company’s intranet is its private content and social network. It’s your place to share company news, engage your team, and enable internal knowledge-sharing. Learn how to build an intranet for your WordPress website for FREE in this ultimate guide.

On Providing Customer Support and Developing Support Content

The Dynamic, Long-term Impact of Self-service

The most obvious reason companies use help centers is because they free up their support staff’s time. But there’s more to it. Dig into the deeper benefits of building a knowledge base in this quick read.

Writing Support Emails: A Style Guide

Sharpen your support email writing skills with this guide from Help Scout. Learn quick hacks to structure, format, and style your responses so they’re easier to read and follow.

WordPress News

WordPress Now Used on 30% of the Top 10 Million Sites

WordPress has reached the epic 30% usage mark with one in three websites running on it. It’s totally dominating the CMS space powering even high-traffic websites. Read more about the research here. Also, scroll down to the comments and find an interesting exchange between a reader Scott and WordPress founder about WordPress, Microsoft, and Taco Bells.

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